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FAQ’s – LAXLuminosity.com

FAQ’s

Our Company:
LaxLuminosity is a registered trademark of Lax Utopia LLC
Reg. #86346975

Company Address:
LAXLuminosity  c/o Lax Utopia LLC
5147 McGinnis Ferry Rd. #107
Alpharetta, GA 30005

Payments:
Payment Types:
LAXLuminosity accepts payment if the following forms, Visa, MasterCard, Amex, and PayPal.

Payment Security:
LAXLuminosity utilizes PayPal for all of our merchant accounts. This insures that your personal and credit card information is protected with the highest security protocol and PCI compliance from PayPal.

Shipping:
Shipping Charges:
LAXLuminosity provides shipping charges as a straight pass through based on our discounted rates, any order of $75.00 or more receives free shipping.

Shipping Methods:
We use USPS as our shipping partner and shipments can be tracked at the logistics partners website using your shipment tracking ID.

Shipping Policy:
Lax Luminosity reserves the right to refuse shipment of orders to any address for any reason or if we feel there is fraudulent or suspicious activity as it relates to purchases within our e-commerce website.

Returns:
Please contact us at returns@laxluminosity.com for a return authorization number to be used in sending back any product for a refund or exchange.

Contact Us:
Please contact us at 678-310-9335 for customer service, leave order name, e-mail, order number, and phone number and we will respond within 24-48 hours. You may e-mail us at sales@laxluminosity.com for orders and purchases, or info@laxluminosity.com for all other company information and correspondence.

Satisfaction Policy:
LAXLuminosity strives to provide 100% satisfaction on all our products and gear, please contact us in the event you are not happy with your order or sales experience.